Zendesk

Customer support tickets and help centres

PaidCustomer support

About Zendesk

Zendesk is a customer support tool. Bring email, chat and calls into one queue, with a help centre for self-service.

Zendesk is best for larger support teams handling many channels. Zendesk is a paid product. It works on the web, iOS and Android.

What is Zendesk?

Zendesk is a customer support tool. Bring email, chat and calls into one queue, with a help centre for self-service.

Who is Zendesk best for?

Zendesk is best for larger support teams handling many channels.

What are the main features of Zendesk?

Its main features include Ticketing, Help centre and AI agents.

Is Zendesk free?

No. Zendesk is a paid product. Many paid products offer a trial, so check its website for current plans and prices.

What platforms does Zendesk work on?

Zendesk works on the web, iOS and Android.

What are the best alternatives to Zendesk?

Popular alternatives include Intercom, Freshworks and Crisp. Compare them on the features you need most.

How do I choose a customer support tool?

List the channels you need, such as email, chat and phone. Then compare the shared inbox, help centre, AI answers and reporting.