Help Scout

A friendly shared inbox

PaidCustomer support

About Help Scout

Help Scout is a customer support tool. Handle support email as a team, with a help centre and live chat.

Help Scout is best for small teams who want email-style customer support. Help Scout is a paid product. It works on the web, iOS and Android.

What is Help Scout?

Help Scout is a customer support tool. Handle support email as a team, with a help centre and live chat.

Who is Help Scout best for?

Help Scout is best for small teams who want email-style customer support.

What are the main features of Help Scout?

Its main features include Shared inbox, Docs and Beacon.

Is Help Scout free?

No. Help Scout is a paid product. Many paid products offer a trial, so check its website for current plans and prices.

What platforms does Help Scout work on?

Help Scout works on the web, iOS and Android.

What are the best alternatives to Help Scout?

Popular alternatives include Zendesk, Intercom and Freshworks. Compare them on the features you need most.

How do I choose a customer support tool?

List the channels you need, such as email, chat and phone. Then compare the shared inbox, help centre, AI answers and reporting.